Years ago, I was helping a friend do some wiring work at an office in CT, and one of the decorations they had in their office was this vintage map of the US that was labeled like “Primary, Secondary and Tertiary Soviet Nuclear Bomb Targets” (or something like that). My memory of it was that it looked quite official, probably something FEMA had printed up for emergency response personnel or something during the 60s.
However, I’ve never been able to actually find one for myself (and the company in question is long since gone, I’m sure, so going down that path seems like a waste of time). My google-fu on this topic just seems to be completely failing me.
Anyone ever seen something like this? I’d love to get one for my office…
Awesome Customer Service
For as often as I slag companies on bad customer service, I want to give props where it is due.
I was visiting a data-center out here in Salt Lake City this week, and I noticed that Ogio, the company who makes my laptop case, was located directly behind them in the industrial park.
Now, this laptop case is phenomenal. I love its configuration, the pockets it has and where it has them, pretty much every damned thing about it. EXCEPT the strap that it came with. The shoulder strap has these clasps (for connecting to the bag) that are horrific. They’re essentially a pincer, with a grip on one side that, if you move it, “un-pinches” and releases the bag. Or, alternatively, if you’ve got a lot of stuff in your bag, the sheer weight of it can pull downward enough to force the pincers to move up-and-away against their springs, releasing the bag.
And any design which can “accidentally release your laptop bag with its laptop still inside when you least expect it” is horrible.
After it happened a couple times (specifically the time in Israel that left a massive dent in my MacBook Pro …. still a little annoyed by that, btw…), I ditched the shoulder strap, and just started hand-carrying my laptop everywhere – on my commute, on planes, across Europe, etc., etc… and I hated it. I tried other straps we had for different bags in the house, but they weren’t the right length, or width, or whatever, and it just didn’t work. I did some research, bought a NEW laptop case from a different manufacturer, and after a couple weeks, went right back to hand-carrying my laptop case around by the handle.
So I dropped by the Ogio corporate offices, to see if I could talk to a designer about the defect-in-design. I was told that the designers were all in a meeting for the day, but if I came back in a little bit, the woman in charge of warranty replacements would be back from lunch. So I came back. And as I explained the problem to the receptionist, who then relayed it back to the warranty-person, she immediately understood the problem and came up front with a replacement strap which had a different design for the clasps. She indicated that they were aware that there were problems with the old design, and this was the new design going forward.
And life was good.
The new strap works great, doesn’t suffer from the problems the old one did, and allowed me to immediately start using my messenger-bag-laptop-case as a messenger bag again.
Thanks Ogio! You guys rock!
It’s The End Of The World As We Know It
It’s the end of the world as we know it.
It’s the end of the world as we know it.
It’s the end of the world as we know it and I feel fine.
I started to think the other day, about some of my favorite movies and television shows, and I started to find a pattern, let’s see if you can spot it:
- Battlestar Galactica
- The Walking Dead
- The Postman
- Jericho
- Jeremiah
- Dark Angel
- Mad Max, et al
- 28 Days Later
- Survivors
- Red Dawn
- Tomorrow, When The War Began
The pattern that emerged was that they all dealt with some form of “post-apocalyptic” society. The “rules and order of law” have broken down, the government as we know it has basically ceased to exist and function, and a new society is forced to build itself out of the ashes/rubble/etc.
I started to wonder why that was, and it was then that it hit me. There’s a small part of me that thinks the only way we’re going to break free from the shackles of the left and the right to unify on a centrist-libertarian middle-ground is if the entire society is forced into some sort of reboot.
Now, I’m not saying “yeah, let’s go start the Zombiepocalypse so that the libertarian ideals can rule the earth”. However, I’m pragmatic enough to see that the DNC and the GOP have been in power long enough to rig the game so that they can ensure that nobody else really gets a shot at even coming in second place, or if they do, it’s in a manner carefully coordinated by them so that the “damage” to their two-party agenda is relatively minor.
Pretty much the only way their chokehold on American politics could be broken is if a couple zombies started biting the wrist of the choke-holders.
I know, I know, it’s weird. But then again, I read about Burbclaves in Neal Stephenson’s Snow Crash and I think to myself “I want to live in a future of Burbclaves!”
I Declare A Fatwa On Dunkin’ Donuts
It’s been a long time since I’ve experienced this level of abysmal Customer Service.
D loves her morning coffee. But, sometimes, she wants coffee and a breakfast wrap, or a bagel, or donuts, or something. At which point, we usually pile into the car and run over to the Dunkin’ Donuts.
Neither of us is a huge “cream cheese” fan for morning bagels, so we usually order our bagels with butter. The problem is that the last four or five times we’ve brought the bagels home, we’d discover – ta-DA! – cream cheese. And since I absolutely despise cream cheese on bagels, that generally means I go without (since, on a work-from-home day, I’ve already lost enough time on a breakfast run that I can’t really justify going out and getting something else).
So this morning, when we went through the drive-thru at the Dunkin’ on Ulster Avenue in Kingston, we were very specific. Here’s how the order process went:
- Plain Bagel, Toasted, with Butter
- 2 Old Fashioned Donuts
- Everything Bagel, Toasted, with Butter
- Gingerbread Donut
- Large French Vanilla Coffee, Regular
And, then, at the end of all that, the following missive: “PLEASE make sure the bagels have butter. Every time we order bagels with butter, we get home to find they have cream cheese on them.” The disembodied voice on the other end of the speaker says “sure, no problem.”
We pull around. I have to repeat to them the quantity and type of donuts, because apparently that got lost in translation somewhere. They give me a total, and we pay. I get my receipt, and a bag with the bagels. On the receipt, one of the bagels is listed as “PLAIN CC”.
Me: Both of those bagels have butter?
DD Cashier #1: Yes.
Me: Because this receipt says that one of them has CC.
DD Cashier #2: One butter, one cream cheese.
Me: No, both butter, just as I requested.
DD Cashier #1: Can I see that?
(we pass back to her the bag with the receipt with the bagels. She goes off and appears to check something. She comes back a minute later, handing me the bag back)
DD Cashier #1: OK, it’s all right.
(I pass the bag to D in the passenger seat, asking her “check it over.” She discovers her everything-bagel is, lo and behold, with cream cheese)
Me: (passing the everything bagel back) That certainly looks like cream cheese, not butter.
DD Cashier #1: What’s it supposed to be?
Me: BUTTER!
(she takes the bagel and walks away. There appears to be some discussion out of sight about what’s going on)
DD Cashier #2: The manager is getting you a refund. The problem is when you order a Combo 3, it defaults to Cream Cheese unless you say otherwise.
Me: I didn’t order a “Combo 3”. I ordered a bagel with butter, and another bagel with butter.
DD Cashier #2: I know, but just in the future, if you’re ordering a Combo 3.
Me: But I don’t. And I didn’t.
(she wanders off)
DD Manager: (handing me like 60ยข or something) Here’s your change. So you know, a Combo 3 —
Me (and D, almost in sync, shouting almost the same thing nearly at the top of our lungs now): STOP. I didn’t order a combo 3. I ordered a “bagel with butter”. And every time I order a “bagel with butter” you guys want to give me friggin’ cream cheese, and I hate cream cheese.
DD Manager: Well, it should all be fine in the future.
Me: Well, look, you guys haven’t gotten it right the last five times we’ve ordered it, and no matter how many times I said “butter” this time around you still couldn’t sort it out. So the problem is in here (making gestures towards the Dunkin’ Donuts building), and not in here (making gestures towards the car). So you’ll forgive me for doubting your guys’ ability to get it right.
(DD Manager walks away)
(we wait)
DD Manager: (looking back) Do you need something?
Me: The other bagel?
DD Manager: what other bagel?
Me: The everything bagel with butter that we sent back because it was wrong?
(some shuffling out of sight, and the Manager comes back with a bag, which I hand to D, again imploring her to check it. While this is happening, the car behind us pulls around and leaves. I don’t blame her, it’s been about 10 minutes we’ve been sitting here by now).
D: It’s butter.
Me: Great, we’re outta here.
As we pulled away, I declared Dunkin’ Donuts “dead to me.” It’s worth noting that the last fast-food joint I declared a dead-to-me fatwa on, the Boston Market, closed its doors a couple months later. That’s the kind of trendsetter I am. When I stop going places, those places go out of business.
So I’m lookin’ at you Dunkin’ Donuts. You’d better educate your staff not to change the customers’ orders into unwanted combos that actually mess up the order, and to tell your managers not to berate their customers for “ordering things wrong”, when they’re not actually doing so, or it’ll be your undoing.
The Kindle
So, this week, I did something I’d been reluctantly avoiding for a while: I bought a Kindle.
I’m still somewhat “anti-Kindle”, even after its purchase. Is it a cool device? Absolutely. At a purely “geek/technical” level, it’s a great little device.
My beef with the Kindle has always been that my grandfather bestowed his genetic makeup on me when it comes to a love of the printed word. I remember thumbing throw walls of books that he had taken great care of his entire life… borrowing books that clearly had been in “The Library of John F. Balling” (as the embossed title page would tell you) for decades. There was a shared bond, that my hands were turning those pages just as my father’s might have, and my grandfather’s before that.
And a Kindle is completely incapable of that sort of history.
D told me, when we discussed it, that we could always buy (again) the dead-trees version of a book if it was “worthy of permanence”, but by the same token, there were books in my grandfather’s collection that I remember reading that weren’t, necessarily, “life-changing permanent-collection” books, but were just common paperbacks.
But, I try to keep an open mind (no, really, I do, I’m just not always successful!), and recently had a couple bucks to spare and decided to take a chance, and see if I liked it. Easing my mind was the realization that I could treat the Kindle like a USB drive on my Mac and rip the DRM’ed books off of the unit, and stash them somewhere else (in case Amazon decides to delete them from peoples’ units, or in case the technology sucks, etc., etc. By having copies of them at least, I can always break the DRM later (using the DMCA’s interoperability exception as the legal basis), so there’s more of a feeling of “ownership” than of being some crummy “licensee” (even if the Kindle terms and conditions are clear that it’s the latter… at the end of the day, the reality is much more important than the legalities on something like that).
So, … any suggestions of good books to download to my Kindle? ๐
How To Destroy An Entire Industry – The Healthcare Edition
So this is something I’ve been wondering if my “progressive” healthcare-reform-loving friends would be able to answer: What are you going to do when the healthcare reform bill destroys the healthcare industry? And it will, and it’s not hard to sort out how… Here’s how it works:
The healthcare reform package bills, currently awaiting conference committee, both include provisions which require insurance companies to take on high-risk customers, and customers with pre-existing conditions. In other words, customers who will cost the insurance companies billions of dollars in outflow, but only generate minimal income (in relation to their expenses anyway).
Now, anyone can see that this situation isn’t tenable for the insurance companies, taken by itself. If I can force any company to sell things to customers, at a loss that’s measured in several orders of magnitude, per customer, then even a child can understand how they’ll go broke. (To demonstrate with a child, have a child buy a bunch of toys at $10 each and then be forced to sell those toys to “kids who really need toys” at $1 each. Require that the kid go buy more toys when they run out, and keep selling toys to any other kid who asks to buy one… they’ll understand it really quick).
Now, the healthcare reform bills’ answer to this dilemma is to force everyone to get healthcare coverage from some provider, regardless of how little you might need it.
There’s an absolutely sick number of young adults who, every day, have done the math to realize that their healthcare expenses, per annum, cost FAR less than their healthcare PREMIUMS would cost, and so they ride the “risk train” and pay as they go for services they need. (Some of these folks will hedge their bets by buying less-expensive healthcare insurance with high deductibles just in case something million-dollars-heinous happens in their lives).
With those folks, who will generate far more income than outflow on the insurance-providers’ books, the insurance companies will in effect subsidize the losses they are forced to take on the aforementioned high-risk customers.
But, you see, here’s the trick, and the part where “progressives” miss the boat. Congress’ ability to write laws is based on the Constitution, and the powers enumerated to it in that document. In the absence of a specific grant of power, their authority falls to the Interstate Commerce Clause, a wholly overused bit of legal art which says that Congress has the right to regulate commerce between the states.
However, refusing to participate in commerce (e.g., refusing to buy insurance) isn’t something that Congress can regulate. If you were participating in some sort of interstate commerce, then certainly Congress would be within its legal jurisdiction, but there’s nothing in the Constitution which says that they can force you to participate in commerce, which will then be regulated.
So, as soon as something passes which requires John Doe #s 1…500 to participate in commerce they don’t want to, you will see it go to the courts. And the Courts, having more than a First Grade understanding of ConLaw, will throw out the part requiring people to buy insurance, because it doesn’t have a constitutional leg to stand on.
But the trick is — the part of the law requiring insurance companies to cover people, since they are interstate entities for the most part, will stick. The insurance companies will be forced to carry people who will cost them far more than they bring in, and they won’t have the people who bring in far more than they cost to cover the losses. They’ll eventually start to go belly-up, and you’ll have a crisis far worse than the banking crisis ever looked.
So, my questions for my Democrat friends are:
(a) How do you intend to get around the clear-cut Constitutionality issue, and
(b) What do you intend to do for healthcare when there’s nobody left around to cover you at all?
Fear Itself
“A person is smart. People are dumb, panicky dangerous animals and you know it.”
CNN is running a story, or rather a fear-mongering piece of tripe, about how “people on the terrorist watchlist are managing to buy guns and nobody’s stopping them.”
Now, there’s two things wrong with the story. The first is the premise itself is flawed, and the second is how blatantly slanted the story is.
On the first part… we live in a nation of laws and principles, and one of those principles is “innocent until proven guilty.” When someone is convicted of a crime, they give up some of their rights, but if they’re just suspected of a crime, well, they get to keep on walking and talking and going about their business. That’s how it’s supposed to work in a free society.
Also, seriously, the “Terrorist Watch List”?!?!? THAT’s what we should be using to stop people buying firearms? The list that everyone knows is flawed? The list that is no more complicated than “your first and last name”, so if you happen to have a common Arab name, you are going to be shit-outta-luck because there’s undoubtedly some terrorist who’s used your name as an alias? The list that has banned freakin’ Congressmen from flying? The one that has banned 6-month-old children from flying? THIS is the list we want to use to curtail peoples’ rights?
Seriously, I don’t fuckin’ think so.
And, of course, to the second part – the thinly veiled agenda of the article itself. When I was taking Journalism classes, we were taught some of the “basics” of Journalism. The most important parts of the story, the things you want your reader to take away from the article, you put in the first paragraphs. Many readers won’t read whole stories, so you put the things you, as a writer or as a news agency, think the reader should care about in the top paragraphs, and put the rest, in descending order of importance, down through the article.
The “least important” aspects of the CNN article? The failings in the watch-list, how ineffective it is at even identifying terrorists, the fact that using it would be so overbroad as to be unconstitutional, etc.
Not mentioned at all in the article is the most crucial (because, as Journalism rules go, the least important things to the agency are the things that get cut for space), and that is “what it means to be a terrorist”. In the world of terrorism defined by the United States Department of Defense? PROTEST is a form of “low-level terrorism”. So, technically, as far as the DoD is concerned, if you protest — if you exercise your Constitutional right to freedom of speech, or to petition your elected government for redress — you are classified as a “low-level terrorist”, and thus are eligible to have your right to own a gun infringed upon.
In Soviet Russia, terrorism defines you….
Someone Send That Man A Copy of “Atlas Shrugged”!
So Obama took the podium today to talk about the Chrysler bankruptcy announcement. CNN writes:
The president also blasted a group of investment funds and hedge funds for holding out for an “unjustified taxpayer bailout.”
Several financial institutions, led by J.P. Morgan, agreed to reduce Chrysler’s loan repayment obligations by as much as two-thirds, Obama said.
But “a group of investment firms and hedge funds decided to hold out for the prospect of an unjustified taxpayer-funded bailout” Obama said. “They were hoping that everybody else would make sacrifices and they would have to make none.”
Heyyyy, welcome to the real world, buddy! Why should they take the risk if you’ve made it quite clear you’re willing to have everyone else (e.g., the taxpayers) assume the risk. This is exactly what fiscally conservative folks were predicting would happen. Once you make it clear that the government’s going to step in and bail people out, there’s no reason for private investors to bail themselves out. They’ll just wait for Uncle Sam’s tit to be presented and suck it dry.
If Obama and his predecessor weren’t both so completely ridiculously stupid when it comes to economic realities (and the human/social realities that go with that), then this could all be avoided. Instead, they both set a precedent of “you don’t have to actually TRY to succeed, we’ll bail you out with taxpayer funds if it gets too bad”, and now you and I, the taxpayers, foot the bill.
Obama Doesn’t Understand “Zero-Sum Game”
Obama was recently quoted, in a CNN story, as saying:
“That’s why I’ve said we’ve got to have health reform this year — to drive down costs and make health care affordable for American families, businesses and for our government,” said Obama.
If your goal is to “lower the costs for families, businesses and government”, en toto, then you are destined for failure.
Let’s say it costs $500 for an operation, and 1,000,000 people a year get it. That’s $500,000,000 a year in costs for that operation. Let’s assume for round numbers that the population of the US is 10,000,000 (this is not right, but we’ll use it as an example).
Now, in a pure-capitalist society, those 1,000,000 people all pay $500. The rest of the country pays nothing.
In a pure-socialist society, those 1,000,000 patients all pay nothing. The government pays $500,000,000 to the medical providers, and charges everyone in the country taxes totalling $50 per person. Actually more than that, probably about $100 per person, because the government infrastructure for billing, processing, collecting, and then paying out to programs all has to be accounted for.
But at the end of the day, the “total cost to the American people” hasn’t changed. In fact, it’s only gone up (from $500,000,000 to $1,000,000,000 because of government overhead).
So if you want MORE expensive healthcare for the country, … yeah, you should definitely sign up for Obama’s plan….
Who’s Accusing Who Of Spin?
A recent Huffington Post article had the headline:
Nearly 3 In 10 Say Fox News Too Tough On Obama
This just in:
Over 70% Say Fox News NOT Being Too Tough On Obama
I’m not a Fox News fan by any stretch, but with numbers like that, HuffPost shouldn’t have tried to spin it at all. They should’ve just shut their mouths and let the numbers slide, rather than making more readily available the statistics that a vast-majority of people think Fox News is A-OK when it comes to its Obama coverage.
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