Bad Customer Service Eventually Means No Customers

D and I were out doing a quick late-night grocery run this evening and noticed something which brought a small tear of joy to our eyes… the Boston Market location in Kingston was closed.
Regular readers may recall that I’ve had a few problems with their customer service in the past. It was just over three years ago that D and I committed to “no more Boston Market, no matter how damned good their food is,” because we were tired of always being frustrated or disappointed.
Seeing that the Kingston location had collapsed and closed was a sweet sweet moment of joy at the way Bad Customer Service comes back to bite you in the ass at the end of the day…